VEAN Tattoo
Chief Operating Officer (COO)
Feb 2023 - Oct 2025
Multi-location service network | Europe
Owned HQ operations, cross-functional execution, and performance governance across departments.
What I did
- Built company-wide KPI governance: targets, owners, cadence, executive reporting and accountability rhythm.
- Standardized operational processes across teams (sales, marketing, audit, IT, creative) to reduce manual chaos and improve predictability.
- Implemented unit economics models (CAC / LTV / ROMI) to guide budgeting and commercial decisions.
- Launched and coordinated digital ecosystem initiatives (client experience flows, internal workflows, automation) to scale operations.
- Established management routines: weekly performance reviews, decision logs, and execution follow-up.
Systems/skills used: KPI/OKR governance, unit economics, cross-functional delivery, CRM/reporting workflows, vendor/agency coordination.
